FAQs
What are the payment steps when I place an order?
When you place an order, you may be directed to a Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, etc. Once your payment is authenticated and the order has been placed, you’ll return to the confirmation page. As soon as your order has been confirmed, you’ll receive an email.
If I'm unable to place an order, what should I do?
If something didn't go quite right, you may Contact Us.
Where can I find size and fit information?
Click on ‘Dimensions' under each product to be directed to our size chart. For more information, do not hesitate to contact us at demarivi2022@gmail.com
What is a preorder?
A pre-order is the reservation of an item that is in the catalog and is made on order. This requires an upfront payment and you will be debited at the moment the order is placed. Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases: available merchandise will be shipped with standard shipping methods. Pre-orderable items will be shipped right after items are available in stock.
Which currencies can i shop in?
Payments as well as refunds for shipments are all invoiced in Dollars (USD).
What payment methods do we accept?
Credit cards and Debit cards (we accept Visa, Mastercard, American Express, Diners, Discover, JCB and Union Pay)
Is it safe to use my credit/debit card?
All online credit and debit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions.
Is my personal information kept private?
For more information, please visit our Privacy Policy section.
How much will I be charged for shipping?
The cost of shipping will be calculated during checkout depending on country and region
How can I track my order?
When the order will be tendered to the courier, you will receive an email from the courier providing the tracking number related to the order. To monitor the status of your order, you may visit the courier website and insert the provided tracking number in the “track your shipment”.
How can I return my order?
You have 7 days from the date of receiving your order to process a return request. Simply Contact Us and we will get back to you within 24 hours. The refund includes the full price for the Product(s) but not the delivery charges. Please note that in this case a customer wishes to return a parcel, shipping costs and import duty fees related to the return of the parcel to the sender will be charged to the customer. Returns will be only accepted for products that were damaged or not requested for. Demari Vi holds complete control over whether to accept or deny returns.